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Gairebé a punt de complir-se el quarantè aniversari de l’aprovació de la Llei 3/1986, de 29 d’abril, de normalització lingüística de les Illes Balears, continua molt viu el debat sobre el règim de capacitació lingüística del personal sanitari del Servei de Salut. Les successives revisions normatives sobre l’ús de les llengües oficials en aquest àmbit i la resposta judicial, tant respecte a l’establiment del requisit de coneixements de llengua catalana com a l’adopció de mesures potencialment...
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The Spanish Constitution of 1978 and the Statute of Autonomy of the Balearic Islands of 1983 established the official nature of both Spanish and Catalan and entrusted public authorities with guaranteeing the right of citizens to use one or the other on an equal footing. Subsequent to the language legislation of 1986, the legal framework of Catalan has varied depending on the majority party that forms a government. The debate stirred up by these regulations demonstrates the difficulties in...
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This chapter examines the effects of language barriers on the access of patients and communities to quality health care. It also looks at communication challenges experienced by health professionals that provide this care. Using a case study of a rural hospital, the chapter highlights some of the challenges posed by the language barrier and explores current methods that English-speaking health professionals at this hospital use to overcome these difficulties. The case study findings indicate...
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Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...
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Aim. This paper reports on the second phase of a national study in Wales. The research aimed to assess the level of Welsh language awareness amongst healthcare professionals across Wales, and to identify the factors that enhance language choice within service delivery. Background. The literature suggests that language sensitive healthcare practice is central to ensuring high quality care. However, it is evident that language barriers continue to compromise the quality of care within nursing...
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The Basque Country has two official languages, Basque and Spanish, the first being spoken by 37% of the population. The Basque Health Service has developed language schemes to fulfill the legal requirements. Currently, there is a vast transformational shift from legislative policies to an evidence-based, patient-centred care approach. This paper discusses three key issues which could enhance language appropriate care: the recording of patient’s preferred language; the Basque language care...
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This article deals with the situation of languages in healthcare in Catalonia. It reports on the measures being carried out by the Ministry of Health of the Government of Catalonia to guarantee that the population may be attended to in their own official language, whether Catalan, Spanish or Occitan, and specifically to promote knowledge and use of Catalan among professionals working in the health system. It provides data on the migratory flows of doctors and nurses and sociolinguistic data....
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In this article, we present the results of an exploratory quantitative study on the situation of communication between healthcare staff in the Catalan public system and users with limited competence in the official languages of Catalonia. The study objective is to offer a comprehensive and empirically grounded overview of the current state of intercultural communication in the Catalan public health system, with and without the involvement of third-party mediation, as perceived by healthcare...
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Resumen La normalización de la atención sanitaria sería ofrecer una atención integrada basada en la evidencia y centrada en el usuario (paciente), lo que pasa por una atención en el idioma de elección del usuario. Para la consecución de dicha normalización, y teniendo en cuenta la complejidad del sistema sanitario centrado en el usuario, es necesario poner en marcha políticas que apuesten por el impulso de la conciencia lingüística entre los profesionales sanitarios y ofrecer estrategias...
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