Practice # 1 : The Implementation Guide for Actionmarguerite’s Linguistic Mandate (Manitoba).

Between 2011 and 2013, in collaboration with the SSF, the Conseil Communauté en santé du Manitoba and other partners, Actionmarguerite took part in a project that led to a better understanding of the current state of affairs regarding services provided to Francophone seniors. This first step was followed by actions to improve the situation and finally, by transferring knowledge so that other organizations may benefit from the experience acquired along the process. Participation in this project echoes the value that Actionmarguerite places on innovation in terms of providing services in the user’s preferred official language. The Implementation Guide for the Actionmarguerite Language Mandate, a bilingual guide intended for managers, was developed as part of this initiative. This Guide recalls the legal background surrounding the concept of language of service. It includes key documents that frame language of service at the levels of the province, the WRHA, and Actionmarguerite. It defines managers’ responsibilities to ensure that Francophone clients are served in their preferred language.