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Despite the importance of interactions in services, the role language plays in services is an under-researched field. This paper outlines for which services language is especially important. Consistent across studies in three countries (Belgium, Canada and Finland), the findings suggest that bilingual consumers find it particularly important to be served in their native language in high-involvement services. Moreover, for high-involvement services, all consumers find it important to be...
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Introduction: Pharmacist-administered immunizations have been associated with improved vaccination rates; however, little is known about whether areas with little to no access to this service (“vaccination deserts”) exist. The objective of this work is to determine the geographic availability of pharmacists with authorization to administer injections in the province of Ontario. Methods: Ontario College of Pharmacists registry data were used to identify patient care–providing pharmacists in...
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This chapter examines the effects of language barriers on the access of patients and communities to quality health care. It also looks at communication challenges experienced by health professionals that provide this care. Using a case study of a rural hospital, the chapter highlights some of the challenges posed by the language barrier and explores current methods that English-speaking health professionals at this hospital use to overcome these difficulties. The case study findings indicate...
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At Hywel Dda, we acknowledge and celebrate our diverse communities in West Wales. The Health Board takes its statutory duties towards the Welsh Language very seriously. As an organisation we have always tried to deliver our services in the service users’ language of need. However, despite a commitment to deliver the Welsh Language Standards, we have not consistently achieved this. We aim to improve further by ensuring the delivery of the active offer concept, so that members of the public...
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Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...
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Bien qu'il existe de nombreux services et programmes communautaires destinés à répondre aux besoins sociaux et de santé de la population, beaucoup de patients, patientes et médecins généralistes ignorent leur existence, ou peinent à s'y retrouver dnas la multitudes programmes existant. Le modèle ARC est intégré aux soins primaires afin d'aider les patient·es à accéder aux ressources disponibles pour répondre à leurs besoins sociaux et de santé non satisfaits. Cette approche prévoit un point...
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Objective Leisure-time physical activity participation is influenced by various socio-demographic factors. Recent evidence suggests that being part of a minority negatively impacts an individual’s health status. The objective of this study was to compare inactive leisure-time physical activity between the Francophone minority and the Anglophone majority in Canada. Methods Data from the fusion of cycles 2.1, 3.1, 4.1, 2008 and 2009 of the Canadian Community Health Survey (CCHS) were used. The...
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Cette infographie présente certains constats de l'étude: La langue au coeur de l’expérience des francophones en santé au Nouveau-Brunswick : étude exploratoire des expériences de la discordance linguistique en santé.
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Le présent rapport a été conçu en tant que ressource pour aider l’"Équipe santé Enfants avant tout" à élaborer une stratégie de recrutement, de maintien en poste et de formation des ressources humaines dans la région sanitaire de Champlain, en Ontario. Le rapport a été préparé par l’Institut du savoir sur la santé mentale et les dépendances chez les enfants et les jeunes (« l’Institut du savoir »). L’Institut du savoir crée des liens, transmet des connaissances et tire parti de son expertise...
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Aim. This paper reports on the second phase of a national study in Wales. The research aimed to assess the level of Welsh language awareness amongst healthcare professionals across Wales, and to identify the factors that enhance language choice within service delivery. Background. The literature suggests that language sensitive healthcare practice is central to ensuring high quality care. However, it is evident that language barriers continue to compromise the quality of care within nursing...
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One of the most demanding situations for members of linguistic minorities is a conversation between a health professional and a patient, a situation that frequently arises for linguistic minority groups in North America, Europe, and elsewhere. The present study reports on the construction of an oral interaction scale for nurses serving linguistic minorities in their second language (L2). A mixed methods approach was used to identify and validate a set of speech activities relating to nurse...
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Conformity to masculine norms has been linked to poor mental and physical health outcomes. Its valid assessment among subgroups of the population is therefore a crucial step in the investigation of intercultural variability in the enactment of masculinity, as well as its causes, costs, and benefits. The present pilot study aimed to adapt and conduct a preliminary validation of a French version of the Conformity to Masculine Norms Inventory (CMNI-22), a self-report questionnaire designed to...
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