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Despite the importance of interactions in services, the role language plays in services is an under-researched field. This paper outlines for which services language is especially important. Consistent across studies in three countries (Belgium, Canada and Finland), the findings suggest that bilingual consumers find it particularly important to be served in their native language in high-involvement services. Moreover, for high-involvement services, all consumers find it important to be...
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Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...
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Abstract: This paper presents findings from a pilot research project to explore the significance and availability of mental health services in the medium of Welsh in Wales UK. Based on small‐scale research with Welsh‐speaking mental health service users this article argues that being bilingual can be a significant factor in the complex biopsychosocial matrix that underpins mental health problems amongst Welsh speakers. It also argues that the destructive effects of linguistic...
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The Welsh Consumer Council set about defining the consumer interest in language in its 1996 report, Welsh as a Consumer Issue. That report emphasised how and why the opportunities for using the Welsh language be considered from the view of the consumer. In general, service providers are well equipped to look after their own interests – the consumer by comparison is often weak. It is this theme that is picked up in this report – Welsh in the Health Service: The Scope, Nature and Adequacy of...
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This article deals with the situation of languages in healthcare in Catalonia. It reports on the measures being carried out by the Ministry of Health of the Government of Catalonia to guarantee that the population may be attended to in their own official language, whether Catalan, Spanish or Occitan, and specifically to promote knowledge and use of Catalan among professionals working in the health system. It provides data on the migratory flows of doctors and nurses and sociolinguistic data....
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This article will examine the use of the Welsh language in the third sector in Wales, by studying the experiences of service users and service providers in the counties of Gwynedd and Carmarthenshire. The third sector provides a wide range of services to the public in Wales, from leisure activities to health care services and advocacy, and acts as an important care and service provider. However, the sector does not come directly under the legislation of the Welsh Language Act of 1993,...
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Thème
Domaine d’intervention ou d’étude
Groupe(s) linguistique(s) minoritaire(s)
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- Autres pays (12)
- Canada (4)
Province ou territoire canadien
- Canada (sauf Québec) (3)
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Entre 2000 et 2026
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