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Like Canada, Wales, UK is a bilingual nation: the Welsh language is an important part of its national identity and legislative framework. This has implications for the delivery of public sector services, particularly in the context of health and social care, where responding to the language needs of service users is fundamental to quality health care provision. Nevertheless, despite the strengthening policy commitment for a whole-system approach towards enhancing Welsh language services,...
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In this article, we present the results of an exploratory quantitative study on the situation of communication between healthcare staff in the Catalan public system and users with limited competence in the official languages of Catalonia. The study objective is to offer a comprehensive and empirically grounded overview of the current state of intercultural communication in the Catalan public health system, with and without the involvement of third-party mediation, as perceived by healthcare...
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BACKGROUND: Communication between health workers and patients at Hottentots Holland Hospital (HHH) is hindered by staff and patients not speaking the same language. HHH is a district hospital in the Cape Town Metropolitan District of the Western Cape where staff mainly speak Afrikaans or English and a large number of patients mainly Xhosa. OBJECTIVES: The study aimed to explore the effects of this language barrier on health workers and patients at HHH. DESIGN: Three focus group interviews...
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The language barrier continues to compromise adequate healthcare delivery in multilingual healthcare systems. This makes language an important issue for the policy agenda in such systems. This article highlights the silence of selected South African health policies on managing the language barrier in healthcare. The analysis establishes that the selected policies make limited provisions, if any, on the language barrier and fail to account for how the language barrier should be addressed in...
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The Welsh Government is preparing Welsh Language Standards (‘standards’) under the Welsh Language (Wales) Measure 2011 (‘The Measure’) which give Welsh speakers enforceable rights to use the Welsh language. A consultation took place from 14 July to 14 October 2016 on the draft Regulations. A total of 88 responses were received. As part of the consultation meetings were held with the local health boards and the trusts, the Board of Community Health Councils, healthcare regulatory bodies,...
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Resumen La normalización de la atención sanitaria sería ofrecer una atención integrada basada en la evidencia y centrada en el usuario (paciente), lo que pasa por una atención en el idioma de elección del usuario. Para la consecución de dicha normalización, y teniendo en cuenta la complejidad del sistema sanitario centrado en el usuario, es necesario poner en marcha políticas que apuesten por el impulso de la conciencia lingüística entre los profesionales sanitarios y ofrecer estrategias...
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