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The Erie St. Clair and South West Local Health Integration Networks (LHINs) are proud to provide you with this French Language Services Toolkit. The Toolkit is primarily intended to support designated and identified health services providers in implementing and delivering quality services in French as per their mandate. It will also be a useful resource to other health service providers in meeting the needs of their patients/clients. The Toolkit was developed to provide an overview on a variety of subjects related to the delivery of services in French. Each section was conceived with the intent of providing useful information and practical tools to make delivery of services in French as easy as possible. You will find basic information on the Francophone community, active offer of French language services, implementation of French language services, human resources, training, translation and interpretation, supporting legislation and thehealthline.ca. A list of resources is also included. The Toolkit also contains some flyers and fact sheets produced by outside organizations to complement the information provided. Finally, and most importantly, you will find in the Toolkit items such as badges, lanyards and signs to promote delivery of services in French. Additional quantities of these promotional items are available by contacting your LHIN’s French Language Services Coordinator

Number of pages: 352