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At Hywel Dda, we acknowledge and celebrate our diverse communities in West Wales. The Health Board takes its statutory duties towards the Welsh Language very seriously. As an organisation we have always tried to deliver our services in the service users’ language of need. However, despite a commitment to deliver the Welsh Language Standards, we have not consistently achieved this. We aim to improve further by ensuring the delivery of the active offer concept, so that members of the public don’t need to ask for services in Welsh, but that they are automatically offered and provided. We are committed not only to comply with the Welsh Language Standards, but to embrace their spirit, and to be the first Health Board where both languages are treated with equal status. Standard 110 of the Welsh Language Standards sets out an expectation that Health Boards are able to carry out clinical consultations through the medium of Welsh. To support our learning process and enable us to scale up activity based on experience, we propose that our work in relation to Standard 110 will focus on a single service. Initially, all efforts will be focused on the Speech and Language Therapy Service across the Health Board. This service encompasses many of the vulnerable groups as listed in More than just words and will enable us to pilot and test our approach. The aim of the action plan set out below outlines actions and initiatives in order to ensure that Health Board staff are able to conduct clinical consultations through the medium of Welsh, facilitating greater accessibility and inclusivity for Welsh speaking patients. This plan aims to create an environment where Welsh speakers can receive high quality services in their language of need.

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