2024-2025 Annual Report of the French Language Service Commissioner of Ontario

Resource type
Report
Author/contributor
Title
2024-2025 Annual Report of the French Language Service Commissioner of Ontario
Abstract
Reporting to the Ombudsman, the French Language Services Commissioner is responsible for monitoring compliance with the French Language Services Act (FLSA) and recommending ways to improve the delivery of government services in French. Under the French Language Services Act, the Commissioner can review complaints about the offer of services in French by or on behalf of government agencies and institutions of the Legislature. The Commissionner cans also act proactively: By virtue of our ongoing interactions with key stakeholders, our one-on-one conversations with members of the Franco-Ontarian community, and our engagement with government and various agencies and organizations, we can often resolve issues long before they lead to complaints. This report covers the period from 1 October 2024 to 30 September 2025. Following a description of the Commissioner’s activities for the year 2023–2024, number of complaints received by various sectors, including the health sector (see page 21), as well as the recommendations made by the Commissioner. In the health sector, the cases described relate to the lack of information in French on websites (pages 32, 34, 49), the absence of accents in names on the health card (pages 36 and 37) and the lack of rigour in the information provided to the public regarding designated facilities (pages 39–40). The report also presents the follow-up to an investigation launched in July 2023 in response to the apparent absence of French in the provincial government’s out-of-home advertising (pages 51–52).
Date
2024-2025
Pages
65
Language
en
Citation
Office of the Ombudsman of Ontario. (2024). 2024-2025 Annual Report of the French Language Service Commissioner of Ontario (p. 65). https://www.ombudsman.on.ca/sites/default/files/documents/OmbudsmanOntario-FLSAnnualReport2024-2025.pdf
Minority language group(s)
Study population
Country
Canadian provinces or territories
Abstracts, summaries, or thematic issues