Full library

Reporting to the Ombudsman, the French Language Services Commissioner is responsible for monitoring compliance with the French Language Services Act (FLSA) and recommending ways to improve the delivery of government services in French. Under the French Language Services Act, the Commissioner can review complaints about the offer of services in French by or on behalf of government agencies and institutions of the Legislature. The Commissionner cans also act proactively: By virtue of our ongoing interactions with key stakeholders, our one-on-one conversations with members of the Franco-Ontarian community, and our engagement with government and various agencies and organizations, we can often resolve issues long before they lead to complaints. This report covers the period from October 1, 2023 to September 30, 2024. After a description of the commissionner's activities for 2023-2024, number of complaints received by various sectors, including the health sector (see pages 19-20) are presented, as well as recommendations issued by the commissionner. It also reports on an his investigation launched on his own initiative in July 2023 in response to the apparent lack of French in provincial government out-of-home advertising, reviewing 17 advertising campaigns led by or on behalf of the Ministry of Health between April 1, 2020, and March 31, 2023 (see pages 48-50). The Update on past Annual Reports section offer follow-up on recommendation No. 2 of the 2019–2020 report, which concerns health: that the government should ensure that all public health information is communicated in both French and English (page 53).

Number of pages: 65