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This contribution presents an original methodological tool for the systematic evaluation of the relevance and comprehensiveness of healthcare language policy design. In particular, the focus of the analysis are public policies that address communication barriers experienced by patients who speak autochthonous or allochthonous languages other than the majority language in their interaction with the healthcare system. Such communication barriers are here conceptualised as “linguistic unease”....
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L’accès aux services de santé en français préoccupe grandement les communautés francophones vivant en situation minoritaire. Le présent article offre un survol de l’espace francophone dans les résidences collectives d’aînés du Nouveau-Brunswick, de la Nouvelle-Écosse et de l’Ontario à la lumière d’une recherche exploratoire menée en 2012. L’analyse des données obtenues auprès d’aînés, d’aidants et du personnel, l’examen de la répartition géographique des résidences et de la population...
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The Basque Country has two official languages, Basque and Spanish, the first being spoken by 37% of the population. The Basque Health Service has developed language schemes to fulfill the legal requirements. Currently, there is a vast transformational shift from legislative policies to an evidence-based, patient-centred care approach. This paper discusses three key issues which could enhance language appropriate care: the recording of patient’s preferred language; the Basque language care...
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Health and social service systems can be difficult to traverse, especially in the stressful situations that often necessitate accessing them. In Quebec, these difficulties are exacerbated for English speaking or limited French-proficient persons. This thesis employs a needs-based assessment to explore how linguistic-based access barriers to health and social services affect Montreal’s English-speaking Disability community, focusing on those with intellectual and/or developmental disabilities...
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Our study aims to analyze the social exclusion of older Swedish and Finnish speakers living as linguistic minorities in bilingual municipalities in Finland, where municipal authorities are required to offer services in both languages. Data was taken from the 2016 Language Barometer Survey, measuring the quality of language services in bilingual municipalities (n=33). For the purposes of our study, we focused on 2,030 people between the ages of 60 and 84. We included four different language...
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This article deals with the situation of languages in healthcare in Catalonia. It reports on the measures being carried out by the Ministry of Health of the Government of Catalonia to guarantee that the population may be attended to in their own official language, whether Catalan, Spanish or Occitan, and specifically to promote knowledge and use of Catalan among professionals working in the health system. It provides data on the migratory flows of doctors and nurses and sociolinguistic data....
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This article discusses the networking and partnership approach of improving access to public health and social services, with an interest in informing best practices for official language populations in a minority context. The case of Canada’s official language minority residing in the province of Quebec and its Community Health and Social Services Network (CHSSN) is explored. Elements that support or inhibit partnership functioning, including innovative community-based participatory...
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Abstract Language is a key factor in the delivery of effective healthcare, especially in settings where service users speak a minoritised language. In Wales, the Welsh Government has acknowledged the importance of linguistic inclusion through initiatives such as the More than just words strategy, which aims to embed the Welsh language into health and social care services. The introduction of The Welsh Language Standards (No. 7) Regulations in 2018 marked a significant statutory development,...
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A concerted attempt is being made by the Welsh Government to revitalize the Welsh language in Wales through language legislation and policy initiatives. This paper explores the political rhetoric and practical reality of these recent legislative developments, as they pertain to the health care sector. It offers a qualitative analysis of written evidence provided by key stakeholders during the consultation process on the new legally-binding requirements of Welsh Language Standards for health...
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