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Discusses the availability of health services to French‑speaking residents of Ontario after Premier John Robarts announced his intention to institute minority-language services in the province in 1968. The Association Canadienne-Française de l’Ontario (ACFO), reorganized in 1969 from a similar group, lobbied for justice and social and health services for the French-speaking community in Ontario. The ACFO’s efforts led to increased services for the French minority, culminating in the passage...
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The standard CAN/HSO 11012:2018 (R2022) is a reaffirmation of CAN/HSO 11012:2018 Access to Health and Social Services in Official Languages. The standard provides guidelines of excellence to help organizations aim to improve access to health and social services across the continuum of care in Canada’s two official languages – French and English. The standard content is grouped into five sections: - Establishing the Active Offer of Services - Clinical Research - Governance and Leadership - Workforce - Quality Assurance
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The CAN/HSO 11012:2018 Access to Health and Social Services in Official Languages Standard provides guidelines of excellence to help organizations aim to improve access to health and social services across the continuum of care in Canada’s two official languages – French and English. This information sheet explains what should be expected from health and social service organizations applying this standard.
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La norme CAN/HSO 11012:2018 intitulée Accès aux services de santé et aux services sociaux dans les langues officielles fournit des lignes directrices d’excellence pour aider les organismes à améliorer l’accès aux services de santé et aux services sociaux à l’intérieur du continuum de soins dans les deux langues officielles du Canada, soit le français et l’anglais.
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La norme CAN/HSO 11012:2018 (R2022) est une confirmation de la norme CAN/HSO 11012:2018 intitulée Accès aux services de santé et aux services sociaux dans les langues officielles. Elle fournit des lignes directrices d’excellence pour aider les organismes à améliorer l’accès aux services de santé et aux services sociaux à l’intérieur du continuum de soins dans les deux langues officielles du Canada, soit le français et l’anglais. Le contenu de la norme comprend cinq sections : -...
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La norme CAN/HSO 11012:2018 intitulée Accès aux services de santé et aux services sociaux dans les langues officielles fournit des lignes directrices d’excellence pour aider les organismes à améliorer l’accès aux services de santé et aux services sociaux à l’intérieur du continuum de soins dans les deux langues officielles du Canada, soit le français et l’anglais. Ce feuillet d'information explique ce à quoi les usagers peuvent s'attendre des organismes de santé et de services sociaux qui appliquent cette norme.
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Les intervenants de la santé sont appelés à se prononcer sur la sécurité des aînés vivant à domicile et ils ont, à cet effet, très peu d’outils francophones à leur disposition. Le Protocole d’évaluation de la sécurité à domicile (PESAD) est issu de la traduction et de la validation transculturelle du SAFER-HOME. Le processus de validation et l’étude de la fidélité des résultats ont mis en lumière un outil intéressant et possédant de bonnes qualités métrologiques. Il permet aux intervenants...
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Objectif Cet article vise à mettre au jour des iniquités de santé liées non seulement au fait de vivre dans un milieu linguistique minoritaire, mais aussi au fait d’être immigrant et de vivre dans un nouvel environnement avec une culture d’origine différente de celle de sa communauté d’accueil. Méthode Il s’agit d’une étude qualitative qui présente les expériences personnelles de nombreux immigrants francophones dans leurs rapports aux services et aux soins de santé à Sudbury ainsi que leurs...
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This study examines the impact of Finland’s social and healthcare reform on language-based welfare services for the Swedish-speaking population of Finland. The reform shifted healthcare responsibility from municipalities to regional wellbeing service counties (WBSCs), altering established linguistic boundaries in the process. Traditionally, municipalities have ensured the provision of services in both Finnish and Swedish in bilingual areas. Post-reform, Swedish speakers that represent a...
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Despite the importance of interactions in services, the role language plays in services is an under-researched field. This paper outlines for which services language is especially important. Consistent across studies in three countries (Belgium, Canada and Finland), the findings suggest that bilingual consumers find it particularly important to be served in their native language in high-involvement services. Moreover, for high-involvement services, all consumers find it important to be...
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This chapter examines the effects of language barriers on the access of patients and communities to quality health care. It also looks at communication challenges experienced by health professionals that provide this care. Using a case study of a rural hospital, the chapter highlights some of the challenges posed by the language barrier and explores current methods that English-speaking health professionals at this hospital use to overcome these difficulties. The case study findings indicate...
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At Hywel Dda, we acknowledge and celebrate our diverse communities in West Wales. The Health Board takes its statutory duties towards the Welsh Language very seriously. As an organisation we have always tried to deliver our services in the service users’ language of need. However, despite a commitment to deliver the Welsh Language Standards, we have not consistently achieved this. We aim to improve further by ensuring the delivery of the active offer concept, so that members of the public...
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Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...
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Bien qu'il existe de nombreux services et programmes communautaires destinés à répondre aux besoins sociaux et de santé de la population, beaucoup de patients, patientes et médecins généralistes ignorent leur existence, ou peinent à s'y retrouver dnas la multitudes programmes existant. Le modèle ARC est intégré aux soins primaires afin d'aider les patient·es à accéder aux ressources disponibles pour répondre à leurs besoins sociaux et de santé non satisfaits. Cette approche prévoit un point...
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