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This chapter examines the effects of language barriers on the access of patients and communities to quality health care. It also looks at communication challenges experienced by health professionals that provide this care. Using a case study of a rural hospital, the chapter highlights some of the challenges posed by the language barrier and explores current methods that English-speaking health professionals at this hospital use to overcome these difficulties. The case study findings indicate...
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Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...
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Bien qu'il existe de nombreux services et programmes communautaires destinés à répondre aux besoins sociaux et de santé de la population, beaucoup de patients, patientes et médecins généralistes ignorent leur existence, ou peinent à s'y retrouver dnas la multitudes programmes existant. Le modèle ARC est intégré aux soins primaires afin d'aider les patient·es à accéder aux ressources disponibles pour répondre à leurs besoins sociaux et de santé non satisfaits. Cette approche prévoit un point...
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Objective Leisure-time physical activity participation is influenced by various socio-demographic factors. Recent evidence suggests that being part of a minority negatively impacts an individual’s health status. The objective of this study was to compare inactive leisure-time physical activity between the Francophone minority and the Anglophone majority in Canada. Methods Data from the fusion of cycles 2.1, 3.1, 4.1, 2008 and 2009 of the Canadian Community Health Survey (CCHS) were used. The...
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Aim. This paper reports on the second phase of a national study in Wales. The research aimed to assess the level of Welsh language awareness amongst healthcare professionals across Wales, and to identify the factors that enhance language choice within service delivery. Background. The literature suggests that language sensitive healthcare practice is central to ensuring high quality care. However, it is evident that language barriers continue to compromise the quality of care within nursing...
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One of the most demanding situations for members of linguistic minorities is a conversation between a health professional and a patient, a situation that frequently arises for linguistic minority groups in North America, Europe, and elsewhere. The present study reports on the construction of an oral interaction scale for nurses serving linguistic minorities in their second language (L2). A mixed methods approach was used to identify and validate a set of speech activities relating to nurse...
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Abstract : Improving health and health care can be achieved efficiently by improving the patient experience. This study’s main objective was to capture and understand the Francophone patient experience during a visit to their family physician’s office and examining the impact of linguistic concordance or discordance on this experience. Data collection method was inspired by the first two steps of the Experience Based Design approach (EBD), six focus groups were conducted in strong French...
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CET ARTICLE SOUHAITE OUVRIR la discussion sur les incidences de la littératie en santé sur certains aspects de la vie sociale des communautés culturelles (francophones, minoritaires et ethnoculturelles) au Canada et sur les incidences de l’acquisition de connaissances générales concernant la santé. La complexité inhérente à l’information scientifique en matière de santé met en évidence et accentue les limites et les difficultés de la population à accéder aux savoirs et à comprendre les...
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Francophone populations outside Quebec were disproportionately affected by the COVID-19 crisis. Despite French being one of Canada’s official languages, access to information and services in French remains limited. This study examined Francophone families’ (FF) post-pandemic health and well-being needs (PPHW) in the Canadian Prairie provinces. An online survey assessed PPHW needs among 319 FF in Alberta (AB), Saskatchewan (SK), and Manitoba (MB). Respondents ranked PPHW needs from a...
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À la fin des années 1970, le Québec se dote de la Charte de la langue française (Loi 101), qui modifie l’encadrement de la question de la langue de prestation des services de santé et de services sociaux. Parallèlement, de nombreux rapports, comités d’étude et politiques modifient en profondeur les pratiques institutionnelles et communautaires à l’endroit des personnes aux prises avec des problèmes de santé mentale. Depuis ce contexte de grandes transformations, où certaines réponses...
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