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Aim. This paper reports on the second phase of a national study in Wales. The research aimed to assess the level of Welsh language awareness amongst healthcare professionals across Wales, and to identify the factors that enhance language choice within service delivery. Background. The literature suggests that language sensitive healthcare practice is central to ensuring high quality care. However, it is evident that language barriers continue to compromise the quality of care within nursing...
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One of the most demanding situations for members of linguistic minorities is a conversation between a health professional and a patient, a situation that frequently arises for linguistic minority groups in North America, Europe, and elsewhere. The present study reports on the construction of an oral interaction scale for nurses serving linguistic minorities in their second language (L2). A mixed methods approach was used to identify and validate a set of speech activities relating to nurse...
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Abstract : Improving health and health care can be achieved efficiently by improving the patient experience. This study’s main objective was to capture and understand the Francophone patient experience during a visit to their family physician’s office and examining the impact of linguistic concordance or discordance on this experience. Data collection method was inspired by the first two steps of the Experience Based Design approach (EBD), six focus groups were conducted in strong French...
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À la fin des années 1970, le Québec se dote de la Charte de la langue française (Loi 101), qui modifie l’encadrement de la question de la langue de prestation des services de santé et de services sociaux. Parallèlement, de nombreux rapports, comités d’étude et politiques modifient en profondeur les pratiques institutionnelles et communautaires à l’endroit des personnes aux prises avec des problèmes de santé mentale. Depuis ce contexte de grandes transformations, où certaines réponses...
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