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The standard CAN/HSO 11012:2018 (R2022) is a reaffirmation of CAN/HSO 11012:2018 Access to Health and Social Services in Official Languages. The standard provides guidelines of excellence to help organizations aim to improve access to health and social services across the continuum of care in Canada’s two official languages – French and English. The standard content is grouped into five sections: - Establishing the Active Offer of Services - Clinical Research - Governance and Leadership - Workforce - Quality Assurance

La norme CAN/HSO 11012:2018 (R2022) est une confirmation de la norme CAN/HSO 11012:2018 intitulée Accès aux services de santé et aux services sociaux dans les langues officielles. Elle fournit des lignes directrices d’excellence pour aider les organismes à améliorer l’accès aux services de santé et aux services sociaux à l’intérieur du continuum de soins dans les deux langues officielles du Canada, soit le français et l’anglais. Le contenu de la norme comprend cinq sections : -...

Dans cette étude qualitative exploratoire, nous examinons les expériences de discordance linguistique rapportées par 12 francophones du Nouveau-Brunswick (Canada), province dans laquelle le français est une langue officielle, mais en situation minoritaire. En nous basant sur des entretiens semi-dirigés, nous cherchons à comprendre les expériences de discordance linguistique vécues par la patientèle au sein de cliniques et d’hôpitaux publics faisant partie des réseaux de santé Horizon et...

Over the past 15 years, the Official Languages Branch (Canadian Heritage) Research Team has produced a number of statistical profiles on official language minority communities (OLMCs). This work is part of a larger initiative entitled Communities in Context, which seeks to educate Canadians and public policy makers on the challenges facing OLMCs. Throughout all these data analysis exercises, one element has remained central to our approach, namely, the capacity to contextualize the...

This study examines the impact of Finland’s social and healthcare reform on language-based welfare services for the Swedish-speaking population of Finland. The reform shifted healthcare responsibility from municipalities to regional wellbeing service counties (WBSCs), altering established linguistic boundaries in the process. Traditionally, municipalities have ensured the provision of services in both Finnish and Swedish in bilingual areas. Post-reform, Swedish speakers that represent a...

Introduction: Pharmacist-administered immunizations have been associated with improved vaccination rates; however, little is known about whether areas with little to no access to this service (“vaccination deserts”) exist. The objective of this work is to determine the geographic availability of pharmacists with authorization to administer injections in the province of Ontario. Methods: Ontario College of Pharmacists registry data were used to identify patient care–providing pharmacists in...

At Hywel Dda, we acknowledge and celebrate our diverse communities in West Wales. The Health Board takes its statutory duties towards the Welsh Language very seriously. As an organisation we have always tried to deliver our services in the service users’ language of need. However, despite a commitment to deliver the Welsh Language Standards, we have not consistently achieved this. We aim to improve further by ensuring the delivery of the active offer concept, so that members of the public...

Catalan-speaking citizens living in Catalonia have full, formal rights to use their language with all of their region’s administrations. Nevertheless, the available information on the knowledge and use of Catalan by civil servants shows that health care is a weak spot for regional administrations, due to the difficulty in covering all medical specialties. Plataforma per la Llengua has undertaken research in the form of a survey with a sample of 1,600 Catalan inhabitants, to ascertain the...

Bien qu'il existe de nombreux services et programmes communautaires destinés à répondre aux besoins sociaux et de santé de la population, beaucoup de patients, patientes et médecins généralistes ignorent leur existence, ou peinent à s'y retrouver dnas la multitudes programmes existant. Le modèle ARC est intégré aux soins primaires afin d'aider les patient·es à accéder aux ressources disponibles pour répondre à leurs besoins sociaux et de santé non satisfaits. Cette approche prévoit un point...

Cette infographie présente certains constats de l'étude: La langue au coeur de l’expérience des francophones en santé au Nouveau-Brunswick : étude exploratoire des expériences de la discordance linguistique en santé.

Le présent rapport a été conçu en tant que ressource pour aider l’"Équipe santé Enfants avant tout" à élaborer une stratégie de recrutement, de maintien en poste et de formation des ressources humaines dans la région sanitaire de Champlain, en Ontario. Le rapport a été préparé par l’Institut du savoir sur la santé mentale et les dépendances chez les enfants et les jeunes (« l’Institut du savoir »). L’Institut du savoir crée des liens, transmet des connaissances et tire parti de son expertise...

Conformity to masculine norms has been linked to poor mental and physical health outcomes. Its valid assessment among subgroups of the population is therefore a crucial step in the investigation of intercultural variability in the enactment of masculinity, as well as its causes, costs, and benefits. The present pilot study aimed to adapt and conduct a preliminary validation of a French version of the Conformity to Masculine Norms Inventory (CMNI-22), a self-report questionnaire designed to...

Abstract : Improving health and health care can be achieved efficiently by improving the patient experience. This study’s main objective was to capture and understand the Francophone patient experience during a visit to their family physician’s office and examining the impact of linguistic concordance or discordance on this experience. Data collection method was inspired by the first two steps of the Experience Based Design approach (EBD), six focus groups were conducted in strong French...

Background Canada’s official bilingualism aims to ensure equitable access to health services in English and French, yet official-language minority populations continue to face barriers to care. Objective To examine how provincial and territorial health profession regulatory authorities collect and publicly report official-language data, how practices vary across jurisdictions and professions, and how they have changed since 2017. Methods A mixed-methods environmental scan combined a...

Francophone populations outside Quebec were disproportionately affected by the COVID-19 crisis. Despite French being one of Canada’s official languages, access to information and services in French remains limited. This study examined Francophone families’ (FF) post-pandemic health and well-being needs (PPHW) in the Canadian Prairie provinces. An online survey assessed PPHW needs among 319 FF in Alberta (AB), Saskatchewan (SK), and Manitoba (MB). Respondents ranked PPHW needs from a...