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Abstract : Improving health and health care can be achieved efficiently by improving the patient experience. This study’s main objective was to capture and understand the Francophone patient experience during a visit to their family physician’s office and examining the impact of linguistic concordance or discordance on this experience. Data collection method was inspired by the first two steps of the Experience Based Design approach (EBD), six focus groups were conducted in strong French...
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L’intégration socioéconomique constitue l’une des difficultés majeures auxquelles sont confrontés les immigrants, en particulier les nouveaux arrivants francophones. Dès leur arrivée à Ottawa, ces personnes diplômées ayant des expériences de travail sont confrontées au chômage et à la précarité économique. Cet article prend appui sur une recherche qualitative qui s’est intéressée aux parcours d’intégration socioéconomique et à leurs effets sur la santé de nouveaux arrivants (trois hommes et...
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Depuis quelques années, le Commissaire aux services en français attire l’attention du public sur le fait que le gouvernement provincial semble être d’avis que la Loi sur les services en français (LSF) de l’Ontario ne s’applique pas à la grande majorité des services de soins de santé financés par l’État, au motif qu’ils sont principalement offerts par des entités non gouvernementales. Plus précisément, le gouvernement a apparemment conclu que la LSF ne s’applique pas aux prestataires de soins...
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