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Gairebé a punt de complir-se el quarantè aniversari de l’aprovació de la Llei 3/1986, de 29 d’abril, de normalització lingüística de les Illes Balears, continua molt viu el debat sobre el règim de capacitació lingüística del personal sanitari del Servei de Salut. Les successives revisions normatives sobre l’ús de les llengües oficials en aquest àmbit i la resposta judicial, tant respecte a l’establiment del requisit de coneixements de llengua catalana com a l’adopció de mesures potencialment...
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The Spanish Constitution of 1978 and the Statute of Autonomy of the Balearic Islands of 1983 established the official nature of both Spanish and Catalan and entrusted public authorities with guaranteeing the right of citizens to use one or the other on an equal footing. Subsequent to the language legislation of 1986, the legal framework of Catalan has varied depending on the majority party that forms a government. The debate stirred up by these regulations demonstrates the difficulties in...
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Quels facteurs contribuent à la vitalité linguistique d’une communauté en situation minoritaire et lui assurent les conditions propres à favoriser sa reproduction linguistique et culturelle? Nous nous proposons de présenter un modèle conceptuel susceptible de répondre à cette question. Selon ce modèle, trois facteurs sont au fondement de la reproduction linguistique d’une communauté en situation minoritaire : la gouvernance, l’identité et la vitalité, avec comme point pivot, la société...
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Background The study explores the language barriers between two language minority populations and healthcare professionals in the Volta Region of Ghana. Methods An interpretive description with a qualitative approach to data collection and analysis was used. This study was carried out in the Tafi-Atome and Avatime-Vane communities, the Hohoe Municipal Hospital and the Margaret Marquart Catholic Hospital in the Kpando Municipality. In all, 46 respondents comprising 19 purposively sampled...
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This study examines the impact of Finland’s social and healthcare reform on language-based welfare services for the Swedish-speaking population of Finland. The reform shifted healthcare responsibility from municipalities to regional wellbeing service counties (WBSCs), altering established linguistic boundaries in the process. Traditionally, municipalities have ensured the provision of services in both Finnish and Swedish in bilingual areas. Post-reform, Swedish speakers that represent a...
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Despite the importance of interactions in services, the role language plays in services is an under-researched field. This paper outlines for which services language is especially important. Consistent across studies in three countries (Belgium, Canada and Finland), the findings suggest that bilingual consumers find it particularly important to be served in their native language in high-involvement services. Moreover, for high-involvement services, all consumers find it important to be...
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This chapter examines the effects of language barriers on the access of patients and communities to quality health care. It also looks at communication challenges experienced by health professionals that provide this care. Using a case study of a rural hospital, the chapter highlights some of the challenges posed by the language barrier and explores current methods that English-speaking health professionals at this hospital use to overcome these difficulties. The case study findings indicate...
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