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ABSTRACT Background: In the bilingual Canadian context, the use of a preferred official language with healthcare providers is linked to optimized communication, respectful patient-centered care, improved safety and quality of services. This study aimed to develop and test a questionnaire that measures patients’ experience of how language was considered during an outpatient health encounter. Methods: French and English questions were drafted based on a literature review. Questionnaire content...
Last update: 2/5/26, 8:30 PM (EST)
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Area of intervention or study
Minority language group(s)
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- General population (7)
- Older adults (2)
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- Canada (7)
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- Canada (except Quebec) (4)
- New Brunswick (1)
- Newfoundland and Labrador (1)
- Northwest Territories (1)
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